topic Re: Recent Sophos glitch affected my VAIO Care autoupdate in PCs & Accessories

Recent Sophos glitch affected my VAIO Care autoupdate

disvist79 — Wed, 03 Oct 2012 21:00:22 GMT

The recent Sophos glitch associated with false positive identification of ALL updating programmes as viruses - is over now, and my Sophos antivirus is working fine again. However, it seems that it managed to delete the SelfHealUpdate.exe file, which, I understand, is a part of VAIO Care. As a result, I keep getting an error pop-up message saying that Windows cannot find the file. Could you please advise me on what can be done about this? If VAIO Care should be re-installed - am I entitled for an installation file?

Message was edited by: disvist79

Re: Recent Sophos glitch affected my VAIO Care autoupdate

rich912 — Wed, 03 Oct 2012 21:08:48 GMT

Hi disvist79,

Can you please let us know your Vaio model?

Rich

Recent Sophos glitch affected my VAIO Care autoupdate

disvist79 — Wed, 03 Oct 2012 21:48:45 GMT

it is VPCZ21V9E

Serial number (S/N): *27546952 50******

Would this be sufficient?

Message was edited by: rich912

Edited to mask serial number.

Re: Recent Sophos glitch affected my VAIO Care autoupdate

rich912 — Wed, 03 Oct 2012 21:56:00 GMT

You can download the original Vaio Care utility from the following link.

http://www.sony.co.uk/support/en/product/VPCZ21V9E_B/updates

There is also an update available from the same link.- 6.4.2.11150

It may be necessary to uninstall Vaio Care via Control Panel first.

Rich

Recent Sophos glitch affected my VAIO Care autoupdate

disvist79 — Wed, 03 Oct 2012 22:53:16 GMT

Thanks, Rich,

I have uninstalled Vaio Care and then installed it again by following your link ( 6.4.2.11150). After restart, Vaio Care would start all right, but if I go to Diahgnostics/Software and click on the Self Heal link - I got the same error message that SelfHealUpdate.exe cannot be foud. What that migth mean?

Dimitri

Re: Recent Sophos glitch affected my VAIO Care autoupdate

rich912 — Thu, 04 Oct 2012 08:33:14 GMT

Hi Dimitri,

I don’t have a model with the Vaio Care utility but I will ask another member who does for the location of SelfHealUpdate.exe.

In the meantime can you try a search for the file just in case it is there but being blocked from starting for some reason > Click ‘Start’ and type ‘SelfHealUpdate.exe’ in the search dialogue box – this may take some time.

Rich

Re: Recent Sophos glitch affected my VAIO Care autoupdate

disvist79 — Thu, 04 Oct 2012 08:53:33 GMT

Been there, done that - nothing. Just in my email in Outlook asking about the problem.

By the way, it looks strange but my Vaio Gate is gone: touching the upper border of screen does not bring the popping up shortcauts, neither I can see it in the Programs. I am wondering now if I uninstalled it and not Vaio Care??? This, howeve similar in length these two names are, is unlikely since I remember looking in programs for Vaio Care after the uninstall and, to my satisfaction, I did not see it.

Re: Recent Sophos glitch affected my VAIO Care autoupdate

rich912 — Thu, 04 Oct 2012 09:10:00 GMT

I don’t think that SelfHealUpdate.exe is part of the Vaio Gate utility but see whether there is the option to reinstall Vaio Gate via Vaio Recovery Center > Reinstall Programs or Drivers.

Then uninstall Vaio Care, plus the update if listed, and reinstall the original version from the link provided and check whether it is working prior to installing the update.

If this still fails to work then repeat the procedure with your anti virus disabled.

Rich

Re: Recent Sophos glitch affected my VAIO Care autoupdate

rich912 — Thu, 04 Oct 2012 09:54:08 GMT

Blencogo has kindly provided the following information:

I have the following files in-
C:\Program Files\Sony\VAIO Care\
SelfHeal.dll
SelfHealUpdate.exe
SelfHealUpdate.exe.config

Can you please check whether any of the files are present at this location?

Rich

Re: Recent Sophos glitch affected my VAIO Care autoupdate

disvist79 — Thu, 04 Oct 2012 10:45:34 GMT

Thanks, will do.

DImitri

Re: Recent Sophos glitch affected my VAIO Care autoupdate

disvist79 — Thu, 04 Oct 2012 10:46:57 GMT

The 1st and the 2nd files are there, SelfHealUpdate.exe is missing

Re: Recent Sophos glitch affected my VAIO Care autoupdate

rich912 — Thu, 04 Oct 2012 11:50:50 GMT

Hi Dimitri,

Try uninstalling/reinstalling Vaio Care with your antivirus disabled.

Rich

Re: Recent Sophos glitch affected my VAIO Care autoupdate

disvist79 — Thu, 04 Oct 2012 15:22:45 GMT

Dear Rich,

It has worked. I have reinstalled Vaio Gate and, when Sophoos was disabled, uninstalled Vaio Care and re-installed it again. The SelfHealUpdar.exe file is back to where it should be, and clicking on Self Heal link in Vaio Care just gives a message that there are no new patches (I guess this is how it should be).

I want to thank you very much for most effective help.

Dimitri

Re: Recent Sophos glitch affected my VAIO Care autoupdate

rich912 — Thu, 04 Oct 2012 15:25:30 GMT

You're very welcome Dimitri