topic Re: UBP-X800 can't update to Dolby Vision in Home Cinema, Projectors & Players

UBP-X800 can't update to Dolby Vision

lgcebr — Fri, 17 Aug 2018 06:42:48 GMT

I bought the Sony UBP-X800 UHD Blu-Ray player when it first came out thinking I was doing the right thing. After all my Sony TV has received regular updates to make sure it can cope with different formats and sources. Now I discover that Sony can't update this player to Dolby Vision because the chip isn't able to cope.

I know that you can never guarantee future-proofing with any product but I feel ripped off that just one year later Sony has brought out a new UHD player with Dolby Vision. I emailed Sony's CEO just to express my disappointment politely - of course not expecting anything to change but just to give feedback on letting loyal customers down. Just to make the point. No response or acknowledgement even from anyone in Sony.

Not what you hope for from a respected brand like Sony.

Re: UBP-X800 can't update to Dolby Vision

Pascale_F — Sat, 18 Aug 2018 10:49:54 GMT

Hi lgcebr,

This sounds frustrating. I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: UBP-X800 can't update to Dolby Vision

Kobe-1 — Sun, 19 Aug 2018 09:49:16 GMT

There’s something about the Chipset, UBP-X700 Look Flimsy But £180 Seems a Bargain.

Panasonic DP-UB820 4K £400 Maybe What You want

Re: UBP-X800 can't update to Dolby Vision

lgcebr — Sat, 25 Aug 2018 05:39:08 GMT

Thanks for responding. Unfortunately I paid double that when the UBP-X800 first came out around May 2017. Sony has been able to update my 2017 TV for Dolby Vision so I get that from Netflix. Just no Dolby vision from the UJHD disks that have it.

It's just a shame that Sony didn't seem to think that there were a few other standards just a few months away and limited its then "flagship" product so badly. Bad product design.

I've been a loyal and (with the excepion of 2 faulty TVs) satisfied Sony customer for 40+ years - hifi, cameras, AV equipment, radios, portable players etc. I think this episode has taught me not to see Sony as a good, reliable choice any more. That's just bad business from Sony - alienating loyal customers.

I can't financially justify buying a replacement UHD player so by thinking I was making a good product choice I actually made a bad one by trusting the Sony brand for quality and features.

Re: UBP-X800 can't update to Dolby Vision

lgcebr — Sat, 25 Aug 2018 05:46:22 GMT

Thanks. I've stuck loyally to Sony brands over 40 years but buying the UBP-X800 was a bad choice on my part. Dolby Vision was months away when Sony launched it and it was not cheap at the time. By using a chip which could not update to Dolby Vision a few months later Sony effectively sold - then at a premium price - a product they must have known woudl be obsolete for Dolby Visionmjust a few months later.

I feel let down by Sony. It's not even as if there's a trade-in Sony will do to get the Dolby Vision UHD player which came out just a year later.

I had two Sony TVs which were duds and Sony acted (eventually) honourably by replacing one and refunding the other so I could buy a reliable TV. I recently wrote to the European CEO of Sony protesting a product being obsolete so quickly and did not even get an acknowledgement. That shows contempt for loyal customers. (I didn't expect a resolution from the CEO but just wanted them to acknolwedge they'd heard)

In this case I made a big mistake by trsuting the Sony brand for quality.

So this will probably my last Sony purchase after 40 years as the brand does not represent good design and quality any more after this episode.

Re: UBP-X800 can't update to Dolby Vision

bobt47 — Sat, 13 Jul 2019 17:25:38 GMT

Hello

I too have the same 4k bluray player and am thinking of another Sony TV which supports dolby vision.

Thank you for pointing out the limitations with the player, could you please leave details of the sony person you complained to as I want to do the same.

regards

Re: UBP-X800 can't update to Dolby Vision

LightFoot — Sat, 13 Jul 2019 18:09:40 GMT

I can't complain about my UBP-X800. It was bundled free with my TV in 2017. 🙂

Re: UBP-X800 can't update to Dolby Vision

MarkRC — Sun, 08 Sep 2019 23:39:59 GMT

I too opted for this player based on advice that compatibility would arrive in a firmware upgrade. Do we have rights under Sale Of Goods Act Sony?

i might suggest that we do as this was a key fact in the decision to buy bearing in mind that other players were already fully compatible.

Re: UBP-X800 can't update to Dolby Vision

karingall — Sat, 14 Sep 2019 13:35:36 GMT

I agree bought my x800 after reading Sony would be doing a update for Dolby Vision,

Its not to late Sony to make amends

Had to bit the bullet and have bought the x800m2 great player

Richard

Re: UBP-X800 can't update to Dolby Vision

bobt47 — Sat, 14 Sep 2019 15:39:15 GMT

Hello

Thank you for your input

Do you work for SONY ?

Regards

bobt47

Re: UBP-X800 can't update to Dolby Vision

LightFoot — Sat, 14 Sep 2019 15:56:21 GMT

Hi @bobt47

You should note that this is a user community so the vast majority of people are just fellow customers. However you may see the lesser spotted Sony employee on very rare occasions, normally just making announcements. You can recognise them as they have the “sony” logo in their user name.

If you are looking for an answer from Sony then you should contact Sony UK Support .

Re: UBP-X800 can't update to Dolby Vision

karingall — Sun, 15 Sep 2019 12:16:19 GMT

Hi Bob47

No dont work for Sony I am retired and my hobby is movies that is why I am upset not being able to update my old x800 causing me to buy the x800m2 I only stick with Sony because my amp and TV are sony

Richard

Re: UBP-X800 can't update to Dolby Vision

fatboyz62 — Tue, 24 Sep 2019 10:23:19 GMT

Would be nice if Sony did an trade in scheme to swap your x800 to a x800m2 as a lot of people must feel misled by Sony

Re: UBP-X800 can't update to Dolby Vision

karingall — Tue, 24 Sep 2019 12:13:44 GMT

Great idea I am sure they could recall the x800 and fit a new chip now that would be great PR for Sony we can only hope

Richard

Re: UBP-X800 can't update to Dolby Vision

bobt47 — Tue, 24 Sep 2019 16:50:15 GMT

YES - Great idea Hope SONY see sense and look after their loyal customers

Bobt47

Re: UBP-X800 can't update to Dolby Vision

fatboyz62 — Mon, 30 Sep 2019 05:12:23 GMT

Dont think it will ever happen, Sony are more interested in selling you a new player than looking after customers who have already purchased players, so i'm afraid its a case of get your money out again ! Hope i'm wrong though 🤔

Re: UBP-X800 can't update to Dolby Vision

MarkRC — Tue, 03 Dec 2019 22:40:12 GMT

Well it is I again and I have news about my x800;

it has died after less than 12 months!!!!

Re: UBP-X800 can't update to Dolby Vision

WarrenCarter — Wed, 01 Nov 2023 18:39:37 GMT

That’s not good I spoke to someone In there technical department and was looking at buying one of there 75” tvs with Dolby Vision an was assured my X-800 had Dolby Vision

Re: UBP-X800 can't update to Dolby Vision

royabrown2 — Wed, 01 Nov 2023 23:15:13 GMT

@WarrenCarter

It’s not mentioned here:-

https://www.sony.co.uk/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/specifications?nick-error=data-specifications

Re: UBP-X800 can't update to Dolby Vision

fatboyz62 — Thu, 02 Nov 2023 06:12:04 GMT

X800 M2 has dolby vision