ZV-E1 cannot be updated with 120p license file.

[kepetroff]

Hello together,

as you know Sony released an open license to unlock 4k/120p. By the end of last year I bought a new ZV-E1 and immediately went on sony web site (https://creatorscloud.sony.net/app/en/licenses-4k120p-without-signin/)

to download the file and unlock the feature. I can remember that it did not happend from the first time but finally I managed to install it and had this amazing feature.

Unfortunatelly my device got broken and at the Sony warranty service they replace the camera's whole main board with a new one. All good but the camera was restored to the original firmware v1.00 and all the internal memory ereased.

Now I tried to unlock the license again but this time when I download the license file using my camera serial number and try to follow the instruction by the end of it the camera pups up a massage saying "The license file cannot be installed" and that is it.

I tried so many things withoth an effect, updating the firmware to the newest one v1.03, then tried another memory card and downloaded the license file over and over again from the website. Nothing seems to work.

What could have gone wrong? Do you know for any fix of this case? I checked the serial number of the device if it was changed due to the new main board, but the camera says it is the same when I check it from the menu option.

Thanks in advance!

[Anonymous]

Hey @kepetroff 

If you were unable to install a licence file despite following the instructions, please check the followings.

- Have you entered the correct serial number?

- Have you copied the created licence file to the top layer of the memory card?

- Did you insert the memory card with the copied licence file into slot 1 of the camera?

- Is the file name "RQ_LIC.DAT"?

  If the file name is RQ_LIC (1).DAT, please rename to RQ_LIC.DAT

[Just4fun456]

I have the same issue - yes in the  correct  directory and  downloaded several times. 

[MaggieGreene]

Hi @kepetroff, the 4K120P license can be removed and reinstalled any time, after the mainboard replacement it should be available to install. Make sure to enter the correct serial number, regenerate the license and delete the old one, format the card inside the camera, copy the file to root directory and try to install once again. 

[cannono]

I'm having the same issue and checked all these steps. The error persists and the camera says “This license file cannot be installed.” It happens whether I try to use the Creators App like I did before my repair, and it happens no matter how many times I generate the file on the Sony website with the correct serial number. The camera can see the file when the card is inserted, but the error message appears as soon as you agree to proceed with install.

According to some others online, this is because the license tries to reinstall to the same camera and serial number, but a mainboard repair can cause the camera to appear as a new camera despite the identical serial number in the menu and on the body. Some have had to have the repair center request a unique version of the DCI license install file that matches new mainboard details, since the version generated for the original serial number just results in a repeat error - discussed here, for example: https://www.reddit.com/r/SonyAlpha/comments/1c6vzfe/comment/ma15t15/?utm_source=share&utm_medium=web...

How can I go about requesting the correct file or resetting my license, since the generated one results in an error?

[danardi78]

I try to escale your case to support 

[danardi78]

Have you tried to ask to repair centre that has fixed your camera?

[cannono]

Yes, I asked the repair center but they haven't responded

[danardi78]

🫣