2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[NicolaiLarsen91]

Surround with HDMI/ARC is back on live tv!! USB playback suing "Video" app also works with 5.1 using ARC.

But Netflix only supports stereo - yet. Maybe the app itself needs an update

[theshamelessmanc]

Well, lets hope it gets better!

[Sdroid]

they pulled back the update on their website

[theshamelessmanc]

Hi sdroid, do you have a link to it please?

[Sdroid]

Nevermind, it's back online (65x8509c)

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/bravia-kd-x-firmware-update-v2287-eub/KD-...

[djadrianc]

Does anyone know why they have done this?

[tweety2b]

Guys,

It must have to do something with our caching server. I was not made aware of any other reasons/issues with the update.

Cheers

Nico

[HairyFool]

Not being a Netflix/online video consumer ( I have about 20 films recorded off air that I have not had time to watch)audio issues are not a major issue to me but the fact is it should work and should have worked from day one.

What I do not find acceptable is no functional EPG, how do I know when I need to set time aside if  have no idea what is on when. It is ridiculous that I have to revert to reinstalling a 7 year old Freeview receiver to get one.

Incidentally this is the response I got from Sony when I raised a number of issues, note the name of the respondant:

******************************************************************

In regards to your enquiry, please note that you may get back to the point of sales as it seems that you were misinformed about what the TV can do and you were not advised that some ports would not be accessible if the TV is wall mounted.

Should you have any further questions, please feel free to reply to this email.

Thank you for your enquiry.

Yours sincerely, Mostafa

Sony customer support

Sony Europe Limited

*******************************************************************

What makes this worse was the fact that although purchased from Currys it was on the recommendation of a Sony representative working in the store on the day I visited.

Methinks Sony customer service staff need a little training as to what the term means, this respodant in particular.

[theshamelessmanc]

Yup, HDMI ARC 5.1 and optical 5.1 working with live TV, as someone mentioned before, Netflix still stereo. I don't know about any other apps or ps4 yet, but it seems a step in the right direction. Menu seems a little quicker, and noticed a dualshock 4 icon for connecting a controller in the home menu settings.

[MikeLothian]

I said on the Netflix thead a while ago that there is a newer version of the Netflix app out (from the Nexus Player) but it only work on Android 5.1.1 when we're stuck on Android 5.0.2, it won't force install either. There's a difference in API levels, I'm guessing Netflix makes use of the new features in the API but I can't see what would be useful to them, I'll look into seeing if there's a solution to test out