2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[dabaldw48]

The only solution is to wait until the next firmware update comes out (whenever that may be). Sony seem incapable of getting it right.

[keithkbrown]

Going by your reply, it looks as if the tv is going to be sent back. Thanks for your answer.

[Al_Charles]

@keithkbrown

if you are using a amp or surround sound, take the sound out via the optical port on the Virgin V+ Box. (assuming your virgin box has it). I take my sound this way, and loads less lipsync issues.

[haberdavid]

when watching, the tv backlight or brightness adjusts itself noticeably. What can I adjust in the settings to stop this happening? i turned off the light sensor in the setting menu and the problem still happens

Thanks

[rooobb]

@haberdavid just set to off the Supercontrast feature

[haberdavid]

where is this super contrast ???

[elraouk]

Unbelievably the prices on these tvs have gone back up,  43X8305C is back at £799 (was £669) and the 49X8305C is back at £999 (was £799).  Both JL and RS have made the same increase. 
49 now comes with a free sound bar, but even so they were just about worth it at the reduced prices, but not back at these prices. 

[rooobb]

@haberdavid sorry if the transaltion is not perfect (i see the menu option in italian)

Action manu..>image setting..> adavanced image setting--  Supercontrast is the last option in the Luminousity setting

[Al_Charles]

@elraouk

No, the prices have gone up because of the Christmas sales, let me explain.

for a company to say something is in a sale, it must have been advertised at a higher price for a set period. If the price is therefore made higher in October, they can lower it in November and shout Xmas & new year sales. It's perfectly legal, and companies do it all the time, the 55x8509 was £999 for a few days, now it back up.

[haberdavid]

do you mean the Adv contrast enhancer? set to off?