2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[tweety2b]

Not really :S Do you know what App it is (as you are referring to it)

Cheers

Nico

[Sdroid]

All I know is it called Tvdotaction and the package name,it never gives the processor a break.
It was so before and after a factory reset so I have no idea how to stop this

[djadrianc]

It's probably action menu from the name

[gamorga69]

Excellent news, hopefuyly the sotware update will address some of these bugs, as the x940c has to be the best set on the market, with improved software it will make using it more enjoyable.

[nickbaker66]

Hi Sdroid how did you find out that app was running the cpu so high I see your screen shot in another thread? Are you running a separate app or is it built in?

[Sdroid]

At first I noticed that the cpu usage was high when I use Kodi so I blamed kodi:)
But then I installed system panel and notice that is what the app tvdotaction and in system panel I have activate monitoring so I see when and what is using the processor.

You could activate developer option and turn on cpu monitoring

[thlars]

---

@Sdroid wrote:
All I know is it called Tvdotaction and the package name,it never gives the processor a break.
It was so before and after a factory reset so I have no idea how to stop this

---

It's the "Discover" app

[Sdroid]

Discover?
You don't mean recommendations?
Do you have an solution for this,anything I can turn off,change some settings?

[NicolaiLarsen91]

I've just spoke with the Nordic/Scandinavia department, and they thought the "lip sync" issue was fixed in the latest update (29/6) but she will inform the experts - including the other problems I've reported from this discussion.

I work in the "Sony-brand family", so this is going directly into the correct department - she'll respond back, when there's anything new for this case and I'll keep you posted!

[Sdroid]

I think you're right thlars,i went to settings in discover and hide everything and right now,that app is using 15-20% as we speek so it's a remarkable improvement, thanks