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Cant play Viaplay UHD on 49XE9005

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antmakel
Explorer

Cant play Viaplay UHD on 49XE9005

Anyone else have these issues.

 

If i try to see football mathc that is UHD ill only hear sound but there is no picture. I have 100MB connection so cant be that.

 

Also another issue, while ill see those matches as normal (HD) quality. Ball flickers while groud is background, when grass is backgroun there is no such issue. This flickkering ball efect exists also while playing 4K from youtube, then when ball is moving fast it flickers.

 

Kind of annoying issues, any ideas?

4 REPLIES 4
Anonymous
Not applicable

Hi there,

 

Have you tried a factory reset?

 

Best wishes,

M

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antmakel
Explorer

Yep tryed that, didnt help.

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Pascale_F
Moderator

Hi Ant, 

 

Thanks for your message – I’ve raised this with the relevant team and will let you know when there's more info to share.

 

Thanks, 

Pascale_F

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Drewde
Administrator

Hi,

 

Are you still having these issues? If so, please get in touch with the Sony Support team here: https://services.sony.co.uk/supportmvc/en/Contact/Email

 

Thanks,

Drew