HDMI ports on 4k

[dungpooh]

New to 4K but a little confused to which ports support 4K content ie from sky q

[Marino.Manolo]

Ho @dungpooh,

which device you ask for?

[DarranA]

Hi dungpooh,

As others have asked, which device are you asking about?

Many thanks,

Darran

[dungpooh]

Hi Darren it’s on the BRAVIA tv 55” 

[DarranA]

Thanks dungpooh, can you provide the model number too so we can ensure we are offering support for the correct model.

Regards,

Darran

[LightFoot]

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@dungpooh wrote:

New to 4K but a little confused to which ports support 4K content ie from sky q

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Hi @dungpooh   

To answer your question precisely we need your TV model number (it starts with KD).

In general terms, the latest Sony 4K HDR TVs will support 4K in all 4 HDMI ports but only HDMI 2 & 3 will support 4K in enhanced mode (10 bit). However that really doesn’t matter with Sky Q as their 4K is broadcast in 8 bit. So HDMI 2 preferred leaving HDMI 3 (ARC) reserved for connecting a home theatre or Soundbar. You switch on Enhanced 4K signal format in the settings. Home -> Settings -> External inputs -> HDMI signal format -> Enhanced format. 

[dungpooh]

Hi thanks for your reply you’ve confirmed my suspicions but is it right for the led at the bottom of the tv to be white?? 

[LightFoot]

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@dungpooh wrote:

Hi thanks for your reply you’ve confirmed my suspicions but is it right for the led at the bottom of the tv to be white?? 

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Hi @dungpooh   The bottom led should be white. You can change the brightness or even turn it off in the settings. Home -> Settings -> Illumination LED. 

[dungpooh]

Thanks for your info one last issue when I switch on sky q via remote from standby the tv will switch to HDMI 2 as it should however the tv will hesitate a little before the picture appears sometime the tv will not come on at all unless the power is disconnected 

[LightFoot]

Hi @dungpooh   To help you further, we will need the model number of your TV (it will start with KD-55).