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KD-49XE8396

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Fairview21
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KD-49XE8396

I have just purchased Sony KD-XE8396 TV and the screen size is small for SKYQ,Netflix and Amazon for MOVIES ONLY.There is no problem with 4K UHD Sky Q Sports programes.

A colleague has a similar Samsung TV and does not have this problem. Equally, she has a Sony OLED TV and does not have this problem.

2 REPLIES 2
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Sean_Mc
Moderator

Hi Fairview21,

 

Welcome to the Sony Community.

 

Can you tell me if you are you receiving any error messages on the screen?

 

Thanks,

 

Sean Mc

 

 

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Fairview21
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Yes, it says " feature not available"

 

[...]

Message edited by Sean Mc. Removed personal details

 

Hi again,

 

We'd recommend getting in touch with Sony Support for further advice.

 

Thanks,

 

Sean Mc