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jimf63

My KD-55AG9 Bravia TV has a patch in the centre of the tv about 6 inch round where skin tones turn a yellow/green colour and blonde hair turns a shade of yellowy green any idea what is causing it and can it be fixed, got tv in 2019.

Lord_viridis

Can you show a picture of the issue?

Where did you buy the TV from?

jimf63

I bought it from Currys

rooobb

It seems like burn in, nothing that can be solved. If you have a warranty still valid you may try to get a replacement after going through a lot of questions on how do you use your tv

jimf63

Hi Rooobb

Will check my warranty I won't mind how many questions they fire at me as long as they replace the TV

rooobb

Be sure you applied all the counter measure provided by the TV

Piscie

Hey @jimf63, make sure to have the latest software version available first. If so, have you tried a factory data reset?

jimf63

Haven’t tried a factory reset but will try that now thanks Piscie

rooobb

Trying doesn't make any damage, but this is not a software issue imho

Griffin_door

Hi, Also since this is Clearly an OLED burn in issue, make sure to try the panel refresh option as it can actually solve it or at least decrease the effect of it a bit.

https://helpguide.sony.net/tv/gaep2/v1/en/08-02-31_02.html?hl=pixel+refresh