KD55A1 - Random Reboot

[nidenni60]

I have had my KD55 A1 from new shortly after release and love the set. However recently it has started to reboot randomly.

I have switched off Bravia Sync - No change

I have run factory reset - No change

I have checked the power cable, all seated correctly

I have checked the firmware version and it is running 6.7165 (most recent) 

It has a Sonos Playbar connected via optical, along with Sky Q, an Xbox series x and a Sony UBP X800 blu ray player all connected via HDMI.

All devices are off except the active one usually Sky but it happens on all devices and mainly at first switch on. Power on the TV, wait for the screen to activate then power up a peripheral. within 5 mins it is rebooting. You get the full reboot via the google/android symbols on the screen.

It is driving me mad and cannot find a resolution. any ideas please?? 

[EUSupport_EN]

@nidenni60, I've actually been advised by Sony on this matter to disable the interactive app (hbbTV) by pressing Settings - Channel Setup - Digital Setup - Interactive App Setup and turn it off. Also, turn off the Update Guide in standby by pressing on Settings - Digital Setup - Guide Setup - Update Guide - Turn off.

Hope it works!