kd65-xf9005

[stewartgordon4]

ever since the oreo update i keep getting the error message ethernet disconected on the the apps on the tv but if i watch the same apps on my blu-ray player or skyq box there are no problems i contacted sony support but all they say is there is not a problem with the tv and they wont do anything about it so i am left with a tv that does not work i have been buying sony tv since 1994 i will not be buying another sony tv as you are treated like dirt i would advise others to do the same

[The_Black_Rose]

Hi Stewart,

Have you installed the latest Oreo update?

Cheers,

Rose

[stewartgordon4]

yes that is what has started all the problems

[The_Black_Rose]

Hi Stewart,

I checked the thread I found that you reported the issue when the first version of Oreo came out. A new version has been released just recently it\s 6.5555. Could you double check if you've this one installed or not?

Cheers,

Rose

[stewartgordon4]

it is 6.5555 sony is saying the problem is with my service supplier but i have checked with sky and they are saying there is no problem on there side it has to be with sony

[The_Black_Rose]

Hi Stewart,

Did Sony physically inspect your TV?

Cheers,

Rose

[stewartgordon4]

NO THEY HAVE NOT THEY ARE JUST INSISTING THAT THERE IS NOTHING WRONG WITH THE TV AND THEY ARE STICKING TO THAT THEY ARE SAYING IT IS NOT THE TV AT THE MOMENT I AM DEADLOCKED AS I AM SAYING THAT IT IS THE TV

[Tonycv51]

Sounds like you might have already tried this but posting in case it helps https://www.smartaerials.co.uk/blog/sony-smart-tv-keeps-loosing-internet-connection 

[stewartgordon4]

thank you i did i disingaged vp6 but it still kept disconnecting i gon back on to sony and they are flatly refusing to accept that it is a firmware fault and they still say it is a router problem and there is nothing they can do to help

[The_Black_Rose]

Hi Stewart,

Have you tried changing the internet service provider?

Cheers,

Rose

[stewartgordon4]

I DONT SEE WHY I SHOULD HAVE TO CHANGE MY SERVICE PROVIDER WHEN IT IS A FIRMWARE PROBLEM ON THE TV EVEN IF SONY ARE STILL DENYING IT