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KDL-32WE613 No picture, only sound

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Stanby
Explorer

KDL-32WE613 No picture, only sound

The picture went off. Tried switching off etc. Can't do a factory reset as no picture! NB Has been on 24 hours a day for a couple of years.

5 REPLIES 5
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Stanby
Explorer

Sorry guys, it's a KDL-32WD75x, if that makes any difference!

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Stanby
Explorer

Update. I switched the tv on again after a couple of hours, and there was the picture. Hurray I thought, but 5 minutes later it went off again, sound is ok. Weird.

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rooobb
Expert

Not a common consumer user scenario I should say it seems simply that some hardware component failed, not something that a community could solve

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Stanby
Explorer

duly noted!

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SkyNet404
Specialist

Hey there, 

 

If a forced reset won't help: https://bit.ly/39z6LmF

Then you might need to check this with an engineer as I think it needs to be repaired at this point: https://bit.ly/3uaZzZa

 

Hope this helps.