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Plastic on back came loose / misaligned? - KD-49XG9005

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kbalint94
New

Plastic on back came loose / misaligned? - KD-49XG9005

Hello,

I recently bought a KD-49XG9005 TV in November, and I just noticed, that on the lower left corner, where this plastic protective part is, that it's actually sticking out a fair bit. It's about 1 cm away from the back panel on the bottom, and 0.5 cm away at the top part. Here are a few images:
media-share-0-02-0a-a60e648d22ab8ecf4d8611c3cfd723a114ee96cb52f6650d594674f47b15e5c7-ce591bae-ae0c-4595-b17f-ab13753cd54c.jpgmedia-share-0-02-0a-e764a07bf7c72da4d6d2f5ee7873c6e7f5f7bb68610cbfeb591ce3ccebe5c6fe-e841a621-c799-430e-a86f-6b1d72bc66a7.jpgmedia-share-0-02-0a-4de5995705d0f020eed678d354ce55cc96e0c00d46dc6233177306cbbd3dfb00-20951949-0ba9-4c44-ac70-edc3a8e3a629.jpgmedia-share-0-02-0a-5b1aa79d9d3d0855dcb68e683573a1c834911fa7780b0ebcd6de9e0034f2e6b1-24bc7e00-d51b-4e66-92d9-273e6a9adc47.jpg
My question is, is this normal? Is it like this by default? I haven't dropped my TV or anything, the delivery was perfect, there are no scuff marks, scratches, dents etc. near this thing, or on the whole TV really. I don't really see how this came loos, as there's no screwhole or a groove visible where this could've popped out from.

1 REPLY 1
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

I'd recommend getting in touch with the Support team here who will be able to advise you on this.

 

Best wishes,

Sean