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July 2019
July 2019
Recent update - Now no sound from Apps
My KD-55XE8396 TV completed an update yesterday and now I’m unable to get sound through the majority of streaming apps, Spotify, Netflix, YouTube & Prime. Netflix will play video but no sound and Prime wouldn’t let me play anything but if I cast it from my phone it’ll play on the Tv but still with no sound
I’ve completed a factory reset, which hasn’t worked, I’ve looked into sound settings but can’t find any issues.
Weirdly BBC Iplayer works though.
This needs resolving ASAP.
I’ve completed a factory reset, which hasn’t worked, I’ve looked into sound settings but can’t find any issues.
Weirdly BBC Iplayer works though.
This needs resolving ASAP.
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July 2019
July 2019
Hi @Swinter92 If you are looking for a resolution asap, then please contact Sony UK Support