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RDRHXD970 Recoder will not keep channels Aug 2017
Following a recent 'new channel added notification my DVD/HDD now fails to keep its channels. I have tried all the factory re-set, channel search without aerial and then with etc. But to no avail.
i have read the Sony community thread regarding the 870 model where others are having the same problem and I have emailed Sony direct. I'm not very techie and I've seen the replies about the firmware and update to 1.70. My recorder currently shows version 1.65. I've seen the instructions about getting a cd-R and downloading an upgrade from PC etc. But I can't get my head around this. Im Really cross with Sony. I see this as a way to get us to buy new kit.
can anyone help me please to get this thing to work without having to do this 1.70 upgrade?
many thanks
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Hi there
It does sound like you need to update your RDR Recorder. As according to:
About this update :
RDR-HXD770 / 870 / 970 / 1070 as sold in all countries have a problem that Digital channel disappear. In order to resolve this issue, we have provided a firmware update to version 1.70.
Have you tried following the instructions provided? But most important, do you have the facilities to burn the update to a CD-R or CD-RW?
If not, I can pass this onto Sony - I believe that they can send you a CD with the update on it. Please let me know.
Cheers
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Thank you so much, it seems if I want to keep this recorder then an upgrade is needed.
No I don't have the kit to burn a CD, or the techie know how, but your offer to get Sony to send me one would be fantastic. Thank you.
Sent from Ruth's iPad
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Hi there
I have forwarded this thread onto Sony Support for them to help you (i.e. send you a CD with the firmware already burnt onto it) - please ensure you have correct contact details in your account profile.
Cheers
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Thank you so much for doing this for me.
I have just updated my profile with my address so the cd can be sent.
im grateful for your assistance. I will post again when I have the CD and - hopefully- a successful upgrade.
kind regards
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