Sony Vaio Fit E 14" Laptop not working!

[NeilFrank22]

Last December I purchased a Sony Vaio Fit 14" Laptop (Model: SVF1421L1E) for myself.

Very happy with the laptop up until 2 weeks ago when it just stopped working.  It wouldn't turn on, charge or turn on with the battery removed and connected straight to the mains via the charger.  I searched online for suggested fixes for similar issues with laptops. After attempting all the suggested fixes to no success I decided to get the professional in.

I managed to take it into a Sony Centre in Edinburgh where I was told that there was a problem with the laptop and not the charger/battery/connection and was told I would have to send it away to get fixed.

So here we are now, which is where I have hit a bit of a wall.  On the Support page at the Repair and Warranty section it asked you to enter your Serial Number.  I found this on the underside of the laptop once the battery was removed.  But after entering it into the 2 boxes, box A turns red and won't let me validate my laptop.

Anyone with any suggestions, tips or help will be greatly appreciated.

[rich912]

Hi NeilFrank22,

Please let me know (via PM) the serial number as provided by Vaio Control Center > System Information and I will pass this problem on to Sony Support with the hope that they can resolve the issue.

Rich

[rich912]

Hi NeilFrank22,

Support has corrected your serial number registration which apparently never happened on 1st connection to the internet and probably explains why you were blocked from making a repair. You should now be able to proceed with logging a repair. Can you please confirm that this is the case?

Rich

[smart2014]

Hi there

Please try to check if there are some programs to prevent your notebook from using the market batteries.
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Example: some sony batteries.
If you use windows XP/2000/2003... OS, you need to disable the program call " ISBMgr.exe", because this programs prevent sony notebook from using the market batteries, and always keeps on saying the battery is not compatible and need to hibernate
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Any problem, i suggest you find more information from google

Edit to remove commercial link.