My MDR 1000X headphones bracket has broken. The item is out of warranty but I believe this is a design fault. There has been numerous posts about this same issue around the world. I was in contact with Sony re this but there was nothing they could do during COVID lockdown.
I am hoping that now restrictions have been lifted Sony can supply or repair the faulty product.
Contacted support team and sent off for repair. I was told that the MDR 1000X has know issues with the bracket in certain serial numbers and I am awaiting a decision from Sony.
Sony told me that they no longer had parts to repair the headphones. But they did offer a brand new pair of the new model headphones for £99 which I jumped at. the new paid are better made and I’m loving them.
Thats an awesome outcome! Good for you. People in other threads had to pay up too 100 for a repair or 30 for the repair estimate if they refused the repair.
