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wf-1000xm3 chopped connection on windows 10, NUC5i7RYH

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ohadgfn
New

wf-1000xm3 chopped connection on windows 10, NUC5i7RYH

Hello, I've recently bought these pair... using it with my phone for a while without much issues.
But on my PC, it's not working so well, i'm sitting as close as possible to the PC itself, the phones are connected but the connection is lagging, and it mutes every couple of seconds... and also the sound quality is very low compared to the phone.
It works so bad that i just can't stand it...

I have other bluetooth phones that work well without any issue...

I have the latest PC drivers and windows is updated.

Any possible fix for this issue ?

Thanks,
Ohad.

1 REPLY 1
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Pascale_F
Moderator

Hi ohadgfn, 

Welcome to the Community. 

This sounds frustrating - try getting in touch with Sony Support to see if they can help.

Thanks,

Pascale