Hi all,
Yesterday I bought new WF-1000XM3, I've started to use it immediately. 20-30 mins later, between two tracks i realised the noise just in the right earbud. It is like hissing sound from a distant waterfall or river. The longer i listen to music, the louder the sound is getting until a limited limit. No sound in the first 20 minutes I use.
I updated the latest firmware, I reseted it, tried with cable and nothing changed.
When I close the NC, there is no sound..
When I adjust the ambiant sound to 1-20, there is no sound..
Today I called Sony Turkey and asked it, they told me that it's normal in Noise Cancellation. They indicated that If I wish I can send for investigation however it may not be considered a malfunction. As you know it's COVID time and If nothing will change at the end, I do not want to send the product.
The sample sound that I recorded with my sensitive sound recorder inside the headset as below:
clyp.it/f2wakkjj
Of course it doesn't sound that loud. If I listen to music at %0-15 volume I can hear that background hissing sound. However I will not listen at such low volume generally, even so this situation bothered me.
What do you suggest?
Thanks in advance,
