I have ht-xt3 and the remote control will not control the item.  I have tried new remotes and used remotes and none connect.  I assume it's a problem with the base unit.  The unit connects to the tv and volume etc is controlled via arc.

I would like to know if I can reset the unit (I have tried holding down the power and minus button but this appears to perform a soft reset.

Just a tad frustrating not to he able to use the remote, the software appears to be up to date.

Thanks