Finger print entry has stopped working

[Shabz0]

Since I bought the phone in march 2017, vodaphone staff set up my finger print entry. Now March 2018, device  has stopped and does not recognise my thumb. 

Could anyone advise please  the steps on how to get it started again.

Speak soon

Shabbir 

[Christian11]

Wieder da. 

[Jonas]

Hi again @Christian11!

That is correct! In the latest version(s) of the Support application, the test for the fingerprint sensor is available, which I think is great!

There has also been some other changes to some of the tests!

Have a nice day!

[Christian11]

Dankeschön gleichfalls 

thanks, you too

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@Jonas wrote:

Hi again @Christian11!

That is correct! In the latest version(s) of the Support application, the test for the fingerprint sensor is available, which I think is great!

There has also been some other changes to some of the tests!

Have a nice day!

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[pseudonym]

It's been a long time since I looked at the Support app, but it does seem to be more user-friendly than I remember. 

[Jonas]

Hi @pseudonym!

I'm glad to hear that you find it more user-friendly now!

It has been updated quite a lot in the last months and there are new tests available, and some of the tests that were available before have been changed a bit, for example the touch test is now a two part test, instead of previous one, that was just one test. Most tests also have a follow-up if there is negative answer to the question that asks if it was working or not.

Let me know if you have any feedback and I'll try and forward it!