Sony xperia xa volume problem

[Jhen_cute]

Just bought my sony xperia xa last nov. And last month if i had the headset inaerted to the port its working, but the problem is when i ajust the volume in the vollume key on the side it always says that system UI crashed.. Same when used the sound and settinngs. But it is only when the headset is inserted. It seems fine. Help whats the problem with my fon

[CameronT]

Hi @Jhen_cute,

Does the same thing happen in safe mode?

[Jhen_cute]

Yah tried to do it in safe mode but still the same.. Whats the problem?

[CameronT]

@Jhen_cute,

I am not sure yet. Try run a software repair using Xperia Companion. Make sure you back up your phone first.

[JWH1]

One month ago approximately purchased an xperia xa, so since yesterday I cannot pum up the volume my music because it suddenly appears on the screen the IU system has stopped, and I don't know what can I do????

[CameronT]

Hi @Jhen_cute,

Welcome to the community.

Try this: Go to Settings > Apps > 3 dots > Show System > System UI > Storage > Clear Cache, then restart your phone. If you still have the same issue try the Software repair. 

[Jhen_cute]

What do you mean 3 dots?

[CameronT]

@Jhen_cute,

It will look like this below. It will be in the top right of most screens.