XA ultra - when answering calls i cannot hear the other person in the other line

[arynjynrvs]

Hi,
Wish somebody can help me.
I have already hard reset the phone, at first it works i could hear the person in the other line hours later someone called me again it get back to what the problem. I tried resetting it again it doesnt work anymore. Should i go back to the Sony store for this now?

[Jagan112]

My microphone not working properly...

[Uliwooly]

@Jagan112

which xperia do you have?

android version?

settings > about phone > diagnostics > test > test microphone