Camera black screen

[nico3dd]

I was using my xperia, took a picture and everything was ok. After an hour i went back to take a picture, but this time the camera openned  with no image, black screen, and it will not take any pictures. 

Ive tried factory settings, and delete cache of camera but still no results. ive read some post about this before but noone could answer. please help

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Jake-SonyXperia]

Hi nico3dd,

Discussion Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

If the above instructions do not help, then I can only suggest that the handset be sent through to a service agent for repairs. Use the link in my signature to contact Sony Mobile Customer Care from within your region.

I do apologize for the inconvenience this may cause,