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Customer Service is everything - I wont be buying Sony again

Richard_H1
Visitor

Customer Service is everything - I wont be buying Sony again

I really like my Z3 Mobile but "after sales" service is everything and when you have a problem (or two problems) with your phone and the best that can be done is send it away for up to 2 weeks with no replacement and no option to go into a service centre then its not good enough.

im afraid i will look at changing to a Google Nexus Phone where my son had exceptional service on his when it went wrong. These days not everyone can be without their mobile for 2 weeks !! I was going to order a Z4 Tablet in a few days when they come out but thats not happening now either 😞

Starting to wish i hadnt changed from Apple - a simple trip to the store with the issues i am having would have resulted ina  replacement phone (as has happened before) I cant manage without one so will have to buy a new phone (not Sony obviously), then send this one back and sell it on after it is fixed.

Gutted but should have done more research first i suppose.

10 REPLIES 10
JakeSully
Contributor

I'm from Sweden and Service here by Sony is really good Slightly_smiling_Face