Faulty Phone Provided and further damaged by service center
I was gifted with Sony Z2 on my marriage in December later after that was out for vacation returned back in Feb and open the gift and started using the phone slowly and gradually noticed that the started to bend so went to service center in the 1st week of March and submitted for repair or replacement under warranty but now it's been almost a month nothing has been done and the company says I have to pay for the faulty phone. First they said on the 10th of March that the issue will be rectified under warranty as the phone is under warranty. Then the phone was kept at service center for a week when I went to collect the phone it was further getting bend and was damaged as well I was talking to the Sony people on the phone on the other hand but there was no response given to me. On the other hand was asked to pay another 13000 to get the issue rectified because as per the service center the phone was damaged and will not be repaired under warranty. I can't understand the phone started to get bend on its own that's the reason I had submitted the phone to service center. I had purchased the phone on 30th Nov 2014 and today it is 28th March 2015. Not even six months passed they say the warranty is over. And today got a call from service center saying that u collect the phone or it will be sent to other office around 40km away. When I reached there today at the service center in took the phone in hand in saw that the phone was further bend and there where some physical damage on the body of the phone I showed them the damage but there was no response from them after that tried calling Xperia care 10 times and tried to talk to the manager but there was no response from them the only thing they kept saying that we will try to solve up query but and also kept saying that you'll get call from our senior management within 2 hrs it's been more than 6hrs haven't got any response response. Below mentioned is my service Id no. Service id- 15032804731 Imei No-
I'm sorry to hear that, but this forum is for us, users, to help each other, there's nothing I can do about it, this has to be handled by your local Xperia care
