Xperia Z2 doesn't load

[Popodudu]

Hello,

I'm french, so I apologize beforehand for my bad english...

I bought my Xperia Z2 10 days ago.

Friday's night, I put it to load. Since that, impossible to turn it on.

It doesn't want to load !!

Has someone got a solution for me ? Different of send back to SAV...

Thanks for your answers !!

Pauline

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Popodudu]

Thank you for your answer

But I think my device can't be load, even to 60%...

I think that because when I put it to load all night, the picture of "low battery" appeared when I tried to turn it on !

Have you any other solution ?

[_alexdon_]

Just let it charge for about 3 hours.Do not turn it on. Follow the steps.

[Popodudu]

I've done what you said, but it still doesn't work.

I wil send it back to SAV...

Thank you anyway

[_alexdon_]

Keep us updated.

[Popodudu]

Hey

So they changed battery and system card (if i anderstood correctly).

Now my phone is just like new !

Thank you for your support !

[_alexdon_]

Great. Enjoy your device.