Headphone jack is not working

[Bobtheelder]

Hi, plugged in the supplied earphones for the first time. No response from them. Tried another set of the same model,  still sound coming from phone speaker. Have seen what other people are saying. No Smart Connect installed, installed to try that, but still no change. Any other ideas please, would be appreciated  . XZ1 Compact 

[Suryasadhan]

Iam using"soundabout"app its solve the problem temporary but I want Parminder solution. What can I do

[Bobtheelder]

Hi  thanks for your input, I have downloaded this app several times without success, when I try to open the app I get a message saying the app has stopped working 🙆‍♂️

[RobertoC1]

Lesser AudioSwitch worked for me for forcing audio to the headphone jack.

[Bobtheelder]

Hi, and well done. Just downloaded Lesser Audio Switch. Put the earphones in, switched Audio Switch to earphones and just like magic there was stereo in my ears. Surely this proves that it's the phones software. So come on Sony or Android, get this sorted, I'm convinced the earphones worked until I upgraded to Android 8, thanks again for the info 👍🏻