Music starts playing whilst watching tv

[Miffy72]

We have just bought a Sony bravos 4k65 and after watching TV or a film some background relaxation music starts playing. Can anyone advise how I disable this function please.

[IamNic]

Hello @Miffy72,

while this is just an assumption - it could be, that the TV was set up in kind of a "store" mode. 

I though never heard that the TV plays music then.

Can you make a recording of the TV (with a smartphone) while it plays said music and upload the video to YouTube and link to it here?

- Nic

[GiXXer]

Hi there, 

I've got the same problem with my Sony Bravia KD-49XE8004

Any solution? 

[TheMaze]

Hey,

Please, try the basics first, and if the issue remains, post a video for us to get a better idea of what you're experiencing.

- Check that the software version on the TV is up-to-date: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/kd-49xe8004/s... 
- Disconnect all external devices connected to the TV, including the Aerial/Satellite. 
- Unplug TV from mains and plug it back in after 2 minutes.

- Apply the factory data reset for the TV: https://www.sony.co.uk/electronics/support/articles/00274122

[IamNic]

Hi @GiXXer,

can you record your screen and upload it to YouTube?

It is still ambigous what you two are talking about.

- Nic