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KDL47W805a - Black screen but with sound

andy144
Explorer

KDL47W805a - Black screen but with sound

Hello

 

My KDL47W805A has stopped working. There was sounds being played from the sky box through the HDMI cables, but no volume/ menu icons or the Sony logo on start-up.

 

After a call with Sony, it was suggested that it may be a software issue so I performed a factory reset (up arrow on remote + power on TV). This did do something but only as far as stop the sound coming though and a black screen still remains. No setup menu is visible.

 

Can anyone help? Have I not reset the TV properly?

The standby light is still white and remains on all the time (no flashing, no colours).

 

Thanks

 

Andy

2 REPLIES 2
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Pumpkin_Duke
Member

Hi Andy,

 

Sounds like backlight not working.

I would recommend contacting repair sercvice.

 

Cheers

PD

andy144
Explorer

Ah I see.

 

I had hoped it would still be a software issue.

 

I’m surprised such a high end TV has got an inferior part in, that hasn’t lasted more than 19 months.


I have called Sony to see what they can do, but still waiting for a reply.
Fingers crossed!

 

Andy