2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[theshamelessmanc]

Ok cool, thanks Nico!

[psp888]

The menus now are so much more resposnsive, a huge improvement.

[jevande4476]

Hi Nico

Thanks for your information. Indeed the last update is well better concerning sound, HDMI, ... and reactivity of the system. 

I have a very strange and bit specific bug. 

At home (in belgium) I have 4 others SONY tv , for each TV I have a CAM module for the CI+ interface. We have DVB-C but encrypted and so why I use the CAM module. 

I tried to view one specific channel : TF1HD (french private TV n°1) . Although with the same CAM,  same signal, same cable, the 4 other TVs have no problem to watch this channel, on the 65X8505C it's impossible. I got only the sound , and a message saying "Please Wait" (Merci de patienter). 

I saw there were some work on that in the previous update. When I unbox the TV, with it's original software version (I can't rember which one) it was working. Now not anymore. 

This bug is the most annoying for me . I can watch this channel in SD but not in HD. It's obviously related to the way the video is encoded.

If you tell me how to get debug info related to this, i can extract it.

Thanks for your help.

Jerome

[tweety2b]

Hi Jerome,

I have escalated it to the engineers and will let you know if something pops up or if more info is required.

Cheers

Nico

[jevande4476]

Ok cool ! 

Let me know by private message if i need to provide more info. 

Thanks

[Sdroid]

I have two questions that do not really fit into this topic. In the latest update it said that the playstation now would work, mine is still disable, the other is on amazon video, can I watch movies living in Sweden?

However,dualshock settings turn up in settings

[NicolaiLarsen91]

PS Now and Amazon Video is for UK only.. atm

[wills_b]

I think the lip sync issues are better with this update, bit early to be certain.

I still couldn't get anything to run 5.1 via ARC, which is my biggest grumble.
Tried Netflix, YouTube, amazon, sony video streaming from my media centre.

If next update is August looks like I will have spent a huge amount of money on a Netflix 4k tv that firstly couldn't play Netflix and still can't play it with surround sound, which is hugely disappointing really.

Thanks for your help Nico, it's not a dig at you, you've been the only genuinely helpful person anyone seems to have found.

[theshamelessmanc]

I live in the UK, and PS Now isn't fully working for me. It gives me 3 options when starting the app, Canada English, Canada French and USA English. So I select USA and then onto the PS Now home screen (similar to PSN shop). I then try and sign in with my PSN account and an error comes up (not at home right now) I think says wrong region ! This is most likely an app issue though, seeing as it is now an open BETA for use.

http://blog.eu.playstation.com/2015/07/15/playstation-now-moves-to-open-beta-today-in-the-uk/

*The PS Now open beta trial will be available on PS4 and select Sony Bravia TVs:
Day 1 – 2015 Series: X94C, X93C, X90C, S85C, S80C, X85C, X83C, W85C, W80C, W75C, W70C Series
Later date – 2014 Series: X95B, X90B, S90B, X85B, W95B, W85B, W80B, W70B, W60B, W58B Series
Sony Blu-ray Players
Day 1 – 2015 Series: BDP-S6500, BDP-S5500, BDP-S4500, BDP-S3500, BDP-S1500
**Games included in the open beta won’t necessarily represent what’s offered in the full PS Now service, and may change during the beta trial.

[marco_polo_12345]

I'm still experiencing sound / lip-sync issues. 😞