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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

6,373 REPLIES 6,373
gunit1978
Explorer


@theshamelessmanc wrote:

@gunit1978

In the audio settings, there is a clear audio option.... I found that turning this off stopped the hissing noise on any channel i was watching, including USB/NAS and VOD (Netflix/Google)


Thanks, I will give that a go.

t1mmm9879
Explorer

I had the same issue, very annoying when switching to ps4 and moving across tabs! 

cozzykim
Member

@SDCEGavster

 

Sorry, but I think that you're wrong in comparing iOS to the specific problems many have encountered with this TV OS.

 

The problem is that Sony are trying to implement bug fixes and major new functionality in one update.

 

They should focus on the known bugs before implementing YouView, in my opinion, as an interim update to fix the lack of 5.1 sound and sync issues is pretty urgent.

SDCEGavster
Member


@cozzykim wrote:

@SDCEGavster

 

Sorry, but I think that you're wrong in comparing iOS to the specific problems many have encountered with this TV OS.

 

The problem is that Sony are trying to implement bug fixes and major new functionality in one update.

 

They should focus on the known bugs before implementing YouView, in my opinion, as an interim update to fix the lack of 5.1 sound and sync issues is pretty urgent.


I take your point. Totally valid.

These TVs were launched with a promise of software funtionality that may or may not be working to date.

I agree, that is very disappointing.

 

As mentioned, I'm sure they want to fix all the issues in one go. Very frustrating, but often necessary.

gunit1978
Explorer


@t1mmm9879 wrote:

I had the same issue, very annoying when switching to ps4 and moving across tabs! 


Ah, I'm glad it's not just me.

t1mmm9879
Explorer

Can anyone confirm if an update has been released today? 

DaM3k0n
Member

H.. wonder if its good or bad that I cant access the software page for the x85c!... undergoing an update!

 

Yeah, update the website.. but not the TV!

 

I wont hold my breath.. but could be a good sign.

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theshamelessmanc
Member

I'm guessing you cant accesses the page because SONY are probably updating the support page for each TV model to reflect the pushed back updates!  http://www.sony.co.uk/support/en/article/73499 

DaM3k0n
Member

Hmm.. ok,I think ill use that date as the final chance, otherwise ill be returning my set!

SDCEGavster
Member

So, today (for SonyPlaystaion video) and 18th October everything else....?

Fingers crossed...