My email. I would really encourage others to do the same, no matter how irrational you feel or little effort you want to put in. Just make up the numbers, because this clearly means nothing. I will also be taking the issue to the local trading standards (in Jersey) and asking that they suggest the items be removed from sale locally as they are not fit for purpose.
Dear Mr Londema,
I am writing in regard to the Sony KD-43X8307C that I recently purchased and its glaring lack of functionality. There are a few items that I am perfectly willing to wait for, especially given that your website states that they are not yet available; although I would argue that such information should be made readily apparent at the point of sale. My disappointment stems from the fact that there are issues in some fundamentals with the TV, which I list below:
- Neither Netflix nor Amazon Video support 5.1 Surround Sound
- Lip Sync over HDMI is unusable, which therefore means that 5.1 Surround Sound isn’t viable through that source either
- Netflix and Amazon Video both become unresponsive on occasion (2-3 times weekly) and in both cases a full power down and power up is required
- The speed of the TV overall is questionable, with a need to frequently repeat inputs on the remote before the TV responds (this inconsistency sometimes means that a double input is accidentally entered, resulting in the wrong action)
- I cannot configure the networking for the TV to any extent other than connecting to a WiFi network - meaning no control over DNS servers, etc.
The first 4 of these items render the TV unfit for purpose, but your website states that updates are forthcoming, although extremely infrequent (July being the last as I am sure you know). I patiently waited for your 29th September release and see that nothing has come of it. Furthermore, you have failed to keep your customers informed as to what is happening, nor have you updated your website to advise of a new date. There are really only two ways to satisfy your stakeholders: keep quiet, commit to a date and deliver to it or, be open, suggest a date and keep all parties up-to-date on any potential slippage. Sony appears to be committed to combining the 2 worst elements of these approaches and failing to deliver any of the benefits.
Like many on your user forums, I have been a long time Sony user who purchased this in the hope that your company would deliver to the quality that it once did. I was one of those that had to worry when Sony security was breached and my details were stolen: I am now one of those that bought a Sony Android TV with a few known missing items of functionality on the back of a commitment from you. I am writing this email to advise that I intend to return the TV in question and to commit to never buying another Sony product: any other response on my part would be foolish, would you not agree?
