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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

6,373 REPLIES 6,373
elraouk
Member

Assume still Android 5.0.x then?

 

Really want them to sort it, so I can buy another Sony set....

andrewsoong
Member

It's always fast after a reboot. Let us know how it is in a couple of days!

elraouk
Member

Never "fast", just not as slow...

 

Sony support site still says v2287 for that model, maybe it had the 17th August release code loaded before they decided to pull it??

still Android 5.0.2..

I'll let you know tomorrow, it runs about 11 hours a day out here..
sooooooo :slight_smile:

Hard to say... but I have contacted our danish Sony department regarding
this case, I hope they can come with some answers. I'll let you all know
tomorrow morning - hopefully good news, or any news at all :slight_smile:
lesking70
Member

Has everyone seen this statement on the support page??? 

https://www.sony.co.uk/support/en/content/cnt-hn/prd-tvhc/android-tv-features/KD-55X8507C

Is this a result of our comments here?  

 

elraouk
Member

Only took a couple of months... 
djadrianc
Member

Bloody heck, they've finally spoken after months of silence. Me thinks
someone has been reading these forums or they've had their hands slapped
--

Thanks Adrian

Sent from my Mobile
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petsmart
Member

Great to see some awknowlegemt finally from Sony. Fantastic.

 

i wonder if watchdog has had an impact here and finally some communication..it's amazing how much better a customer can feel with a bit of communication!

lesking70
Member

It has given me a bit of hope back, it shouldn't have got to this point! But I'm glad to see a partial apology, it's definitely a start to restoring some faith, but still a long way to go yet