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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

6,373 REPLIES 6,373
stoolzo
Member

should be fine now, just renamed the link to remove the spaces.

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ZombieFried777
Member

Survey completed 

Al_Charles
Member

anjenki75
Member

If you're looking for a list of issues to ask people about, I compiled one here for the issues I have noticed myself:

http://www.redsilico.com/sony-2015-android-bugs

 

It doesn't have everything as, for example, I have not experienced the YouTube thing (yet). But I can add those. If you leave a comment on the post describing the issue, or link to a post on a forum that describes it, I will add them.

Jacobjacobi
Member


@anjenki75 wrote:

If you're looking for a list of issues to ask people about, I compiled one here for the issues I have noticed myself:

http://www.redsilico.com/sony-2015-android-bugs

 

It doesn't have everything as, for example, I have not experienced the YouTube thing (yet). But I can add those. If you leave a comment on the post describing the issue, or link to a post on a forum that describes it, I will add them.


I think you have nailed the items on my list. I am in negotiations with the retailer for a refund, as it is not fit for purpose, but I worry that I am naively hoping that none of these issues will occur on another TV from another manufacturer. Does anyone know otherwise?

elraouk
Member

My TVs (43X83C and 49X83C) are due for collection by one of Sony's service
partners today. The 49 never even had the box opened. Received on Jun 3rd,
started the battle to return them after the missed Aug 17th update and they
are finally going. Well, fingers crossed they get picked up..then I
actually get my refund!
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chelmersteve
Explorer

Re: Going to YouTube on power up

I have found that I had somehow been signed in to YouTube on the TV. I signed out and the problem has gone - TV on power up

moda101
Explorer

So is everyones opinion to return and try to get a refund or hold off unitl the 13th of October?

 

Note: ordered KDL-50W805C back in July from amazon and only powered it on once to check was working as currently in a house move but have been watching this thread closely.

alfonzobonzo
Member

my KDL-43W756C used to allways switch on to youtube app, I did a "press and hold" of the power button on the remote to reboot and the problem went away....

SDCEGavster
Member

Interesting news today...

 

http://www.bbc.co.uk/news/business-34403005