43XD80 - Sound cutting out every 15 minutes

[the-scots-man]

Hi all

I hope you  can help. I have a brand new KD-43XD8099 which is fed by a Humax FreeSat box. The Humax I have had a few years and worked with no issues on original TV.

The issue is that every 15 minutes the sounds cuts out and then back on for around I guess 1/4 maybe 1/8 of a second. Any ideas?

Soft Version: 6.0.1

[Anonymous]

Hi there

I am assuming that you are using the TVs speakers and not an external audio system like a soundbar etc?

1. Remove the Humax box out of the equation and test using the TVs internal speakers and a normal freeview channel that you have tuned directly on the TV.  Does sound cut out still?  If so, there might be an issue with the TV - if not, continue.
2. Connect the Humax box up, If you have connected the box to the TV using a HDMI cable, try using another HDMI cable to see if this works.  If so, not continue.
3. Try disabling "Bravia Sync" on the TV completely.  If this fails, continue.
4. Do a complete factory reset of the TV.

Hope this helps.

Cheers