AF9 pop up

[PaulinBont]

How do I disable this

 

? 

So annoying when it regularly pops up

[PaulinBont]

Hello Hannah,

For my KD-55AF9,  the software version: PKG6.5076.0635EUA

When I go to ‘system update’ it says I am up to date.

hope this helps?

[PaulinBont]

Hello Hannah,

KD-55AF9

software version: PKG6.5075.0635EUA

Hope this helps

[fcooke]

Hi again.  Did some digging after the solutions elsewhere didn’t work for me.

My problem has been solved (fingers crossed). For me the issue was from the Sky/Now router.

I split the 2.4 and 5 GHz bands by turning off synchronised tab, renamed them and disabled IPv6 on LAN side.

Hope this works for you.

[HannahEd01]

Hey PaulinBont, do you use Sky ISP?

[PaulinBont]

Hello Hannah, yes , I am with Sky for TV and Broadband 

Regards

paul

[HannahEd01 · Accepted solution]

Hey Paul, try fcookes's solution, obviously this is not an issue with the TV itself.

[PaulinBont]

Thank You all for your help. I have contacted Sky and asked for their help.

[PaulinBont]

I’ve spoken to the Sky technician and he thinks that it is a router issue-they are sending me a newer model. Hopefully this will resolve the issue.

Thank you all very much for your help

[HannahEd01]

Hey PaulinBont, thank you, keep us updated.

[PaulinBont]

Sky replaced my broadband with  Superfast Fibre (100 mB), AF9 still showing ‘ tv not connected to the internet’ pop up banner.

Even when I enable WiFi in the settings, when I click ‘ok-connected ’ , ‘Internet Settings-Internet not connected’ shows up. 

How do I get Sony to help resolve this ?