KD-43X8305C 2015 Android TV keeps rebooting

[Phil_A]

Hi,

Before I throw it back at Sony on Monday, has anyone had an issue with their 2015 4k Bravia Android TV continously rebooting? It's basically useless at the moment and stuck on one channel, reboots every few minutes without me even touching anything.

• Latest firmware was updated a few weeks ago, problem has only just started happening
• Can't seem to get factory reset to work (up arrow on remote, standby/power button on back of TV)
• Can't get into the menus without crashing to check for firmware update or do factory reset via menu.

Any suggestions?

Phil

[tomwilli4]

Hi can you explain how you do the set up with a key board please?

thanks

[LANKYSIME]

Hi it is just a wireless keyboard that you insert the receiver into a usb slot on the TV 

 Hope this helps 👍 my TV is still working fine btw. 

[LANKYSIME]

Oh the official Sony remotes now working as it should too ...new batteries inserted🤪 I have had zero problems so far 

[tomwilli4]

Thanks and what buttons do you press etc once plugged in?

[LANKYSIME]

It is the power button and also the minus volume on back of the TV itself left hand side as facing ... Turn the TV off at the mains then turn it back on while holding the power button and minus volume for about 30seconds or until the led panel on front of the TV turns green