kd65-xf9005

[stewartgordon4]

ever since the oreo update i keep getting the error message ethernet disconected on the the apps on the tv but if i watch the same apps on my blu-ray player or skyq box there are no problems i contacted sony support but all they say is there is not a problem with the tv and they wont do anything about it so i am left with a tv that does not work i have been buying sony tv since 1994 i will not be buying another sony tv as you are treated like dirt i would advise others to do the same

[Sean_Mc]

Hi Stewart, 

I'm looking into this and will update the thread when I have an answer for you. 

Best wishes,

Sean Mc

[The_Black_Rose]

Hi Stewartgordon4,

I've heard that this issue is related to the Android core services app.

Can you make sure that the version installed is 1.8.5 or higher? You can check it by pressing on HOME - Settings - Apps - Android TV Core Services.

Cheers,

The_Black_Rose

[stewartgordon4]

THE VERSION ON MY MODEL IS 1.9.7

[The_Black_Rose]

Hi Stewartgordon4,

Is your TV running the latest version of Oreo? You can find the software version by pressing on Help - System Information. The latest version is PKG 6.6520

Cheers,

The_Black_Rose

[stewartgordon4]

it is r unning the latest software oreo pkg6 6520 this problem started after the update sony support are saying this is not happing they also say i am the only one to report it to them so they are saying it is not the tv

[The_Black_Rose]

Hi Stewartgordon4,

I found some troubleshooting steps on the Sony website. Could you try them, they're available through this link: http://bit.ly/2CBZnHf.

Cheers,

The_Black_Rose

[stewartgordon4]

i am not connected by wifi i am hard wired with ethernet cable direct to my router i have no problems watching netflix amazon b b c i player youtube on my blu-ray player and sky q box but when i watch these apps o the tv thats wheni get ethernet disconected warning

[LightFoot]

Hi @stewartgordon4 

If the message is to be believed then it is sensing a problem with your Ethernet network. Prior to v6.6510 I didn’t get any warning but after updating I got the same message. I tracked it down to one switch which I replaced. I haven’t seen the warning message since. I suspect the update has introduced improved monitoring. 

[The_Black_Rose]

Hi Stewartgordon4,

I've heard that this might eb related to the DHCP IP configuration. Could you try to change the DHCP IP configuration to IP-V4 as explained here: https://www.sony.co.uk/electronics/support/televisions-projectors/articles/00017181 ?

Cheers,

The_Black_Rose