login sony website

[madalin84us]

i dont know where to post this - to be honest - sony website if by FAR the worst website ever

i ordered a TV a few weeks ago - registered etc etc

im now trying to login into my sony account via their UK website - to check the status order however EACH and EVERU single time i login - after 2 seconds i get logged out and take automatically to the login page again - i have tried to login like 1000 times and each time i did the same no matter what browser or phone/tablet/pc i used

on top of this i get asked to to some stupid mouse and cheese puzzle each time

can someone pls help and tell me what is going on with sony and their website?!!

[LightFoot]

Hi @madalin84us 

The My Orders part of the website has been broken for a while now. As my order had a starts shipping date of July 13th I haven't really bothered to look for a solution. I also have no idea who to contact about this, but the link below maybe a good starting point. I'm sure that it will help me, and many others if you get any answers, so please update us if you can.

Sony Support Consumer Electronics

The picture Captcha has been a part of the Sony Website for many years. Being a global company it attracts a lot of crazies so needs a robust means against attack. 

Edit: To add weight, I have just filled in a support request for this issue. It will be interesting to see if we get any replies.

The url in error: https://www.sony.co.uk/store/my-account/orders.

[khallergard]

When I got our SONY Bravia TV I had no problems opening an account to register the TV.  Then I wanted to  contribute to the community and tried to log in with this account, but was always stopped with some error message about too many restarts.  The solution for me was opening another account with different email address for the community.

[LightFoot]

Hi @madalin84us 

I got the usual rubbish reply from Sony Support which I have replied to ....

Thank you for contacting Sony support.
We are sorry to learn that you cannot track your order for <hidden>.
With reference to your inquiry, in order to offer proper assistance we are seeking your kind patience to provide us with further explanation on the reason behind your request.
- Can you reply back with the order number?
Should you have any further questions, please feel free to reply to this e-mail.
Thank you for your enquiry.
Yours sincerely,

[LightFoot]

There is a slight chance that they may be grasping the problem, but I won’t be holding my breath.

Thank you for your reply.
kindly note that we have raised your case to the relevant team and we shall update you once we get the reply within one working day
Should you have any further questions, please feel free to reply to this e-mail.
Thank you for your enquiry.
Yours sincerely,

[LightFoot]

Hi @madalin84us 

I just received “We assure you that our team is already aware and is working on fixing the issue as soon as possible.”

Just checked and appears to be fixed 😀

[madalin84us]

thanks

i dont have a big issue with login in in the community

just on the regular sony.co.uk website 

[SkyNet404]

 Alternatively, you can contact them directly and see if they can send you a tracking link instead till the website is fixed.