Remote handset on KD Sony Bravia not working

[StuAth62]

None of the buttons work on the handset (only Google assistant). Batteries are ok. 

I've followed the troubleshooting and nothing has worked. I have Sky Q so that handset works but not the volume button. Its only 14 months old.

Any clues? Or, how do you manually reset TV (not from handset). 

[Sean_Mc]

Hi Stu,

Welcome to the Sony Community.

Can you let me know the full model number of your TV?

Best wishes,

Sean 

[StuAth62]

Its KD-55XF9005.

They sent a new handset and that hasn't worked, so a service engineer is coming out to try and fix it. I can watch Sky through the HDMI output, but thats all. And no volume control (remotely). 

I have a 5 yr warranty, so hopefully they can resolve at no extra cost. 

Thank you.

Stu

[The_Black_Rose]

Hi StuAth62,

I think it's the IR sensor on the TV that stopped working since a repair was arranged.

You can try downloading the sideview app to control the TV until it's fixed.

Cheers,
The_Black_Rose

[StuAth62]

Hi.
Yes you are right.
Repaired today. New IR Sensor put in. Took the Service Engineer about 15 mins frim start to finish. A good job well done.
All covered by the warranty.
Thanks for the information.
Stuary

Sent from Yahoo Mail on Android

[The_Black_Rose]

Hi StuAth62,

Happy to know it's back working now.

Cheers,
The_Black_Rose