Sky Q sound issues

[Gemma_1982]

Hi,

I have had a Sony KD49XG809 since August but I’m having a nightmare with sound issues with Sky Q. When I turn it on there’s no sound and instead a really loud buzzing sound. I have to turn everything off numerous times before it’ll eventually work. 

I have had my Sky Q box and cables replaced today yet it’s still doing it. Anyone got any ideas as it’s driving me crazy. 

Thanks 

[Sean_Mc]

Hi Gemma,

Welcome to the Sony Community.

I'd recommend getting in touch with Sky regarding this issue.

Best wishes,

Sean 

[Gemma_1982]

Hi, I did, I had my whole Sky system replaced and it’s still doing it. Tv is currently out for tests x

[Sean_Mc]

Hi Gemma, 

We'd recommend getting in touch with the Sony support team for further assistance here.

Best wishes,
Sean