Sony KD65A1 turns on, but then turns off

[kijg19]

Hi. This TV has no manual on/off switch on it as it switches on/off using the remote. When i switch the TV on at various times, the TV will switch off and go to the sony android booting up screen with all the coloured circles and dots on it and the picture takes about a minute or so to come back on. This happens at various times after switch on, but only usually happens once a night and then for the rest of the evening the TV stays on. This is quite annoying  and after reading various advice on the internet , I have pulled out the plug for the TV and waited 5 or 10 minutes before putting it back in and i have checked "Updates" to see if my TV is up to date which it is and checked the "Timer " options which i have switched off in any case. The problem about trying to find an answer using the google search box is that a supposed solution comes up, which says to click on a few buttons  and various other options will come up...... but they dont when i do it on my TV !  Please have you any suggestions to stop the TV switching off. Many thanks  Jimmymerlin 

[SkyNet404]

Hey there, 

By following the previous steps how is the TV operating now? Is it working fine? Or still now? 

Cheers.

[kijg19]

Hi. Th problem is still there after following the steps mentioned previously. thanks Jimmymerlin

[HannahEd01]

Hey there, Try the below then test it again:

-Go to [Home] - [Settings] - [Watching TV] - [External inputs] - [Bravia sync settings] - then set [Bravia sync control] to be OFF 
-Go to [Home] - [Settings] - [Watching TV] - [External inputs] - [HDMI signal format] - then make them all to be on [Enhanced] 
-Go to [Settings] - [Network & Internet] - [Remote start] - toggle the switch [OFF] 
-Go to [Settings] - [Device Preferences] - [Storage] - [Internal shared storage] - [Cached data] - then click [OK] to clear it. 
-Unplug the TV from the power socket for a minute then plug it back in.
 

[kijg19]

I have tried to follow the following steps from your message :-

-Go to [Home] - [Settings] - [Watching TV] - [External inputs] - [Bravia sync settings] - then set [Bravia sync control] to be OFF 
-Go to [Home] - [Settings] - [Watching TV] - [External inputs] - [HDMI signal format] - then make them all to be on [Enhanced] 

Step 1 i  could follow quite easily, but on step 2 you said to  go to External inputs – HDMI signal format ...... then make them all to be ( Enhanced) .

Well I could not do that because when I press  HDMI signal format  , on the next screen comes up Standard Format and then below that is Enhanced format . I cannot make both the standard format and enhanced format be on , it only allows one or the other to be on.

Do you mean for me just to click on enhanced format  because then the standard format goes off ????

I could follow all of the other steps you sent me.

Please advise  if you meant for me to click on Enhanced Format.

Final question, when you send me a reply , is there a way I can click on it and it takes me back to the message board ??? Just new at using this and not sure how to see older messages.

Many thanks

Jimmy

[Axcroft]

@kijg19 Your problem description reads very similarly to mine, ie, after switching on via the remote, bouncing balls and Android reboot for about a minute or 2.

My TV was also showing that my software was up to date ........but in reality it wasn't.

The latest software is v6.7205 - designed to stop the rebooting issue - and this was available for download this morning.

[kijg19]

I have checked for an update on my KD-65A1 Sony TV and it says it is up to date.  I cant seem to find the software  number but have found something called a Kernel version 4.9.125  from thursday the 22nd april. 

[HannahEd01]

Hey kijg19, 

1- Yes I mean click on enhanced format. 

2- I'm not sure how to do that, regarding the older messages. 

3-To get the software version just click Help on the remote, it will be on the upper part of the screen. 

[Axcroft]

@kijg19 If you press the help button on your Sony Remote, it will bring up the troubleshooting page.  In the top right hand corner it shows your model number and underneath that your Software version.  If it is not 6.7205 then I would suggest updating to that, as this version is released to address the rebooting problem.

[kijg19]

Hi Axcroft In the sony setting menu it said that my TV was up to date, but after a phone call to Sony, they said my set needed an update and sent me the link via email for me to download to a USB stick and then install on the TV. I have now done this , so will wait to see if the fault has been rectified. Many thanks . Jimmymerlin 

[kijg19]

In the sony setting menu it said that my TV was up to date, but after a phone call to Sony, they said my set needed an update and sent me the link via email for me to download to a USB stick and then install on the TV. I have now done this , so will wait to see if the fault has been rectified. Many thanks . Jimmymerlin