Unable to find KD-49XF8796 in list of models to register

[xifips]

Subject contains the main point. I tried to resolve this by emailing Sony support through their support page but got no response. Maybe someone from Sony will see this?

[LightFoot]

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@xifips wrote:

Subject contains the main point. I tried to resolve this by emailing Sony support through their support page but got no response. Maybe someone from Sony will see this?

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Hi @xifips   

Unfortunately this is a user community (not Sony). I have just tried registering a KD-49XF8796 and it found it immediately but that is in the UK. Note the “-“ is important while entering KD-49XF8796.

[xifips]

@LightFoot thanks for your help. I am aware that the hyphen is required, but it still doesn't appear for me. Other models with similar, but different names do appear as I type in the part number.