@Makam57
II went into the Curry's shop I bought the TV from and spoke to the manager. I pointed out the advertising on their site and asked when the services would be released. He got pretty combative and heated when I asked for an extended returns policy until January 14 2021 (a sensible date as most new year celibrations will be over and things will be back to normal), I bought the TV in black Friday so its hardly like I was asking for a six month extension on their 30 day policy.
His response was basically "We have the demo model in store, you should have used that to check and tested all the features before burying, you can't return on the premise of an incorrect specification sheet on our website, the TV NEEDS to be FAULTY" I don't think he knew advertising law very well as if you advertise something as having a feature and sell it you are making a false claim. After making a very simple example of "If you bought a car and were told the car will have an engine by the end of the month and it didn't would that be a problem for you?" after that and him doing a bit more back and forth he practically threw the cheapest firestick in store at me. I accepted it but said that it was to tide me over until 2021 when I'll know if the TV has those features or not. I had a family member with me as a witness so it can't be claimed that I took that as compensation which with his attitude I may well need. I've no idea how he got to be a manager, his people skills and ability to have a civil conversation (for example he didn't ask for us to sit and talk things out, he stood and preached that I could just cast to the TV using my phone and tried to argue his way out. Maybe he was having a bad day, but if it were my business and I'd seen him act like that to a customer he would be heavily reprimanded, if it was a repeat occurance he wouldn't have that job any more. He turned what would have been a polite conversation between three people into an argument by being petty and outright ridiculous by saying that I could have just used their demo TV for as long as I wanted, on black Friday, while multiple people were demoing it. Needless to say I'll be avoiding Curry's from now on.
@Trevene
You seem to have gotten a much more positive outcome and attitude. Maybe I'll speak to them online about the issue if it continues into the new year, which at this point I assume it will.
@All curry's customers
Curry's have changed their specifications and description online now to remove all catch up services. If you purchased before this change and have trouble negotiating a positive outcome I saved an offline copy of their Web page as well as using screen recording software to record their TV specifications before they changed them. The downloaded Web page might not be accepted as that can be altered, however the screen recording includes multiple page refreshes (meaning that any page edits in chrome would be deleted on refreshing) as well as a simple Google search for "what is today's time and date" if you are having issues because of the changes I can put both the recording and the downloaded Web page up on Google drive for you to access and download (Google drive scans for malware in uploaded files though always be cautious and scan any files you download yourself using a good antivirus program) if needed. Just let me know and I'll get both uploaded.
