X95J Subtitles problem

[Thanos]

Hi,

when playing letter box content with subtitles from internal apps (Netflix, Youtube etc) I notice there is brightness change just under the TOP bar. When playing from external source seems not to be an issue. Is this a known bug to be fixed ?

Thank you

[HannahEd01]

Hi Thanos, try unplugging the TV from the mains and disconnect any external devices for two minutes. Then plug the TV back with no external devices and test it. 

[DarkoD]

Try to turn off local dimming, light sensor, black adjust. Or lower these settings.  Oh, and advanced contrast enhancer.

[DarkoD]

Bright subtitle letters cause this brightness change. For me at least on my 55XR-X93J

[HannahEd01]

@Thanos, could you let us know what happened? 

[Thanos · Accepted solution]

Hi all and thank you for your replies. 

Based on some discussion in another forum what they said is that this a bug of google tv subtitles rendering . Only solution is to play with subtitles intensity and/or color. Alternatively you can use external device for content streaming e.g. apple tv . Based on my tests based on a movie trailer with black bars in youtube app I managed to solve the issue by having 75% opacity for subtitles and 50% for the subtitles box . So playing with subtitles may solve the issue wherever possible. In addition I tried same source with an eternal device and also I didn't get the problem

Of course disabling local dimming is working but not acceptable by me at the moment since it degrades the picture quality.  Why to pay for a FALD TV if it is to disable local dimming when watching movies. 

[DarkoD]

Yes, this is the other solution if possible. I did that with Netflix.✌️

[HannahEd01]

@Thanos, thank you for updating, could you mark the thread as resolve, if you may?