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KD-50X89J White horizontal line. šŸ˜­

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Peterbob
Explorer

KD-50X89J White horizontal line. šŸ˜­

  • IMG_6737.jpeg

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hi, curious as to whether anyone has has a similar issue. Not set specific probably but out of the blue whilst playing on the ps5 a feint white line appeared across the middle of the screen.

No matter what I'm doing gaming/4k player/ streaming its there. 

 

Powered off/on checked/swapped cables between devices updated firmware, restarted and reset. Nothing works. 

Anything i haven't done? If anyone has a recommendation id be grateful. 

 

Peter

2 REPLIES 2
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SatoruGojo
Community Team

@Peterbob , follow this article here How to troubleshoot screen and picture issues on your Sony TV then contact the support team if you still have the line.

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Peterbob
Explorer

No I've jumped through all the sony hoops already but thank you.

 

Spoken to support people days ago a replacement is being sorted, hereā€™s hoping i don't end up with a worse tv than i currently have. 

i will return with the results when its finished with in case anyone else has a similar issue. Ta