Sony STR-DN1080 Remote control problems.

[kouros.moabber]

 Hi,

sideview, music center or any application with Chrome cast cannot turn on this amplfier remotely. TV should turn on first then amplifier turns on and after around 15 seconds you can send music to chrome cast or via spotify. sombody can turn receiver on with bluetooth connection remotely but not through wifi or network connection. 

But in my Sony TV, sideview and any application that supports Chrome cast can turn it on.

Is it technical problem that can be solved? Does Sony have plan to solve this problem or I return my product to shop before 30 days (I have only 10 days)?

Kind Regards,

Kooros

[Sean_Mc]

Hi Kooros,

Welcome to the Sony Community.

I would recommend speaking to your retailer for further advice. 

Best wishes,

Sean Mc

[kouros.moabber]

Hi Sean,

when I talk about remote control, I mean remote app and not physical remote control.

meanwhile when I have talked with them, they have said that they don’t have any idea why apps cannot turn on dn1080. They recommended to talk to sony direct.

it seams that dn1080 cannot turned on via ethernet (wireless or wired) like sony tv when something is casted unfortunately. It seems all users convern about it. Any solution for it?

I think Sony has this software knowledge to fix it since it is available in its TVs and there is no HW limitation.

As a sw developer, it is very simple job but maybe Sony thinks about verifications and expences but Sony repution should be more important.

kind regards,

kooros

[batee5]

Hi kouros.moabber,

Welcome to our community!

The remote start mode (enabling the network function even when this receiver is in standby mode) is available for USA, Canadian and Asia-Pacific models only as mentioned in the help guide here.

Alternatively, you can use the Bluetooth Standby feature to hat this receiver can be controlled by a Bluetooth device even when this receiver is in standby mode. You'll find instructions on how to do that here.

Regards,

Batee5

[kouros.moabber]

Hi Batee,

can I update/change my SW to usa version. I need this option and I think Sony should support it for who which like to have it.

I wondered if you can help in this regard.

kind regards,

kooros

[batee5]

Hi kouros.moabber,

Unfortunately, I don't think it's possible to change the SW to the US version and you can't use the US update files on your receiver as it won't be recognised. I'll make sure to pass on your feedback to Sony to add this functionality to UK products.

Regards,

Batee5