str dn 1040 black screen after 1 or 2 minutes

[Nur0fen]

had this unit for 3 weeks now. this problem happened once before and was solved by unplugging from the mains . now that does not fix the problem. ive changed hdmi leads, ive even changed tvs , ive unplugged sky box, ive unplugged ps3. remember up till last night all has been wortking fine.

the sound was fantastic im really struggling to not take this back i dont want this hassle to continue.

any ideas ? but remember this all worked fine up till last night

[Anonymous]

Hi there

At this stage, the only advice I have for you, is to ensure that you have the latest firmware installed, and factory reset the DN1040

http://www.sony.co.uk/support/en/product/STR-DN1040/updates

When it goes to a blank screen - Is the DN1040 cutting out completly (ie switching off), can you still hear audio? 

Cheers

[glowworm]

Is any message in the window on the 1040 ??? I've had PROTECTOR circuit switch in which cuts everything out....caused by bad speaker connections or messing with my speakers.